Sampson Tuck Shipping Policy

Sampson Tuck Shipping Policy
At Sampson Tuck, we aim to deliver your caravan and motorhome products (e.g., cleaning supplies, electrical components) promptly and securely. This Shipping Policy outlines our shipping processes, costs, delivery times, and other details for orders placed through sampsontuck.com. This policy complies with the Australian Consumer Law (ACL).
1. Order Processing
  • Processing Time: Orders are typically processed within 1-3 business days after payment confirmation, excluding weekends and public holidays.
  • Order Confirmation: You will receive an email confirmation once your order is placed. If you don’t receive this, please check your spam folder or contact us at sampsontuck@gmail.com.
  • Stock Availability: Most products are in stock and ready to ship. If an item is out of stock, we will notify you within 2 business days and provide an estimated restock date or offer a refund.
2. Shipping Methods and Costs
  • Domestic Shipping (Australia):
    • We ship to all Australian states and territories via Australia Post.
    • Standard shipping costs AUD $9.99 for orders under AUD $100. Free standard shipping applies to orders over AUD $100.
    • Shipping costs are displayed at checkout before payment.
    • Express shipping is available; costs are calculated at checkout based on weight and location.
  • International Shipping:
    • International shipping is currently unavailable
  • Free Shipping: Free standard shipping is available for orders over AUD $100 within Australia, unless otherwise stated during promotions.
3. Delivery Times
  • Domestic Delivery:
    • Standard shipping within Australia typically takes 3-14 business days, depending on your location (e.g., metro vs. regional areas).
    • Express shipping typically takes 2-3 business days to metro areas.
    • Delivery times are estimates and may vary due to factors like public holidays, remote locations, or carrier delays.
  • International Delivery:
    • International delivery is N/A
  • Tracking: A tracking number will be provided via email once your order ships, where available. You can track your order through Australia Post’s website.
4. Shipping Restrictions
  • Hazardous Materials: We comply with Australian Dangerous Goods regulations and may limit shipping options for these items. Our products do not calssify has hazardous materials.
  • Remote Areas: Additional fees or delays may apply for deliveries to remote or offshore Australian locations (e.g., Christmas Island). We will notify you at checkout or before shipping.
  • Address Accuracy: Please ensure your shipping address is accurate at checkout. Sampson Tuck is not responsible for delays or lost packages due to incorrect or incomplete addresses.
5. Issues with Delivery
  • Lost or Missing Packages: If your order doesn’t arrive within the estimated delivery time, contact us at sampsontuck@gmail.com or +61 414 311 901 within 30 days of shipment. We will work with Australia Post to locate the package or provide a replacement or refund, subject to investigation.
  • Damaged or Incorrect Items: If you receive a damaged or incorrect product, contact us within 30 days of receipt. Refer to our [Cancellation and Refund Policy] click here for details on returns and refunds.
  • Undeliverable Packages: If a package is returned to us due to an incorrect address or failure to collect, we will contact you to arrange reshipment. Additional shipping costs may apply.
6. General Terms
  • Shipping Confirmation: You will receive an email with tracking information once your order ships. Contact us if you don’t receive this within 5 business days of ordering.
  • Contact Us: For shipping inquiries, email sampsontuck@gmail.com or call +61 414 311 901.
  • Policy Display: This policy is available on sampsontuck.com for transparency.
  • Australian Consumer Law (ACL): This policy does not affect your rights under the ACL, including remedies for non-delivery or faulty goods. For more information, visit www.accc.gov.au.